Monday, 24 February 2014

Survey on requested books & fines

We need your feedback!

As long as no-one has requested your books they will automatically be renewed up to the expiry date of your account.The Library will send you an email to let you know if any of your books cannot be renewed due to requests.

Unfortunately, not all requested books are returned on time and this can be of great inconvenience to our customers. We would therefore like your feedback on which ways would be most appropriate to ensure that requested items are returned:

A short survey can be found on the library web pages.

Alternatively, there is an opportunity for you to give your views in person. Lynn Sykes, Head of Customer Services, will be talking about the pros and cons of fining or blocking customers that do not return requested books on time in the Information Commons on Wednesday 26th February: 

Information Commons Level 1, Room 126 
Wednesday 26 February
12:00 - 13:00

Lynn will give a presentation lasing about 15 minutes and then there will be time for you to discuss the options and which you would prefer.

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