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Wednesday, 9 September 2009

Important Customer Services Notice

Whilst you've all been busy enjoying the holidays, here at the library we've been working on the introduction of a new loan system to wave goodbye to those short loan items we all loathed (staff included). The official word goes something like this:
Change to Library loan periods September 2009

The Library constantly reviews its practices with regard to loans, and recent modifications to the reservations system have prompted us to try to further improve the way in which material is circulated. We have changed the lending service so that Library material ‘manages itself’. An in-demand item automatically has a shorter loan period which then reverts back to a normal loan period once the demand has been satisfied.

Why change the system?

  • In the past when you requested a book it was arbitrary which item you received – it may have been a normal loan or a short loan. You’ve told us this is unfair.

  • Short loan items were not in-demand all the time, and it was difficult to understand why you couldn’t have items for longer if no-one else needed them. Also, you had to remember to renew short loans every other day and it was easy to build up large fines.

  • Part-time and distance-learning students found it difficult to borrow short loan items.


With the new system what will happen when I borrow a book?

All items in stock in the Library now have a ‘normal’ loan period, the length of which is determined by the type of student, as previously. So, if you’re a full-time undergraduate or a postgraduate on a taught course books are issued for 1 week, if you’re a part-time student books are issued for 2 weeks, and if you’re a research student books are issued for 4 weeks.

If no-one else wants the book you can keep renewing it and each time it will be issued for the standard loan period.

We have also increased the number of self-renewals to 20, so staff don’t need to renew items for you until you reach that limit.

Full details of the new lending service can be found on the Library website under 'using the library'. Remember - it’s essential to check myLibrary Account via MUSE regularly to avoid fines and check no-one has reserved the items you have on loan.

If you've any questions about the new system we're all here to help. You can pop in, give us a call or send an email.

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